Your Cart

Customer Care

General Delivery Information

We use a combination of Canada Post, USPS, FedEX, UPS, Canpar and freight depending on your order. All delivered are curbside unless otherwise stated. If you have any specific carrier for shipping or require a white glove delivery, contact us at hello@average.is.

In-Stock Orders

Once your order has been shipped, you will receive an e-mail with your shipment’s tracking information, allowing you to keep track on the progress of your delivery.

In-stock orders typically ship in 2 days and up to 1 additional day for tracking information to become available. 

In-Stock Orders — For Pick-up

Once your order has been placed, you will receive an e-mail confirming your order.

You will receive an email notifying you when your order is ready for collection. In-stock orders for pickup are typically ready next business day.

Please be sure to check the Showroom business hours as they are subject to change at any time.

Special Orders

Once your order has been placed, you will receive an e-mail confirming your order. Once the order has been placed it will be put into production and is non-refundable.

Once your item has been prepared and is being prepared to ship from origin we will contact to begin the delivery process.

Taxes & Duty

For orders placed in Canada, customers will be subject to their Provincial and Federal sales taxes at checkout. Orders are not subject to any customs as the shipment is not leaving Canada.

Orders placed in the USA are shipped with pre-payed customs. You may still be subject to local sales taxes.

Customers outside of the USA and Canada will not be charged customs or taxes by Average. All prices shown are ex-VAT. Customers are subject to all local taxes, duties and import charges per their local jurisdiction. 

Lead Times

All lead times are estimates and given in good faith. Average cannot be held responsible for loss of business as a result of production or shipping or customs delays.

Damaged Items

Defective or damaged items can be exchanged within 14 days of shipping date and will be replaced with an identical item. If a replacement is not currently available we will ship one as soon as possible.

Material inconsistencies or patinas can vary on some items and are not a basis for return.

If you have any questions before or after your order or once you have received your item, email us at hello@average.is.

Returns

Standard items (not Special Order) can be returned via mail or in-store within 14 days of purchase provided the items are packaged and unused.

Shipping charges as well as customs and duties are not refundable.

Special Order items, marked down items, personal care and bath products are all final sale.

Before attempting to return any items please contact us by email at hello@average.is.